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4. Post-purchase Journey

When a shopper completes a purchase, two parallel flows begin:

  • The purchase order flow (merchant ↔ financial partner or merchant’s own fulfilment system)
  • The trade-in order flow (fully managed by Ealyx)

Both run independently but stay aligned to ensure a smooth experience for the shopper.

Purchase Order​

After checkout, the merchant handles the usual fulfilment operations:

  • Shipping the products
  • Managing returns or replacements
  • Handling customer support

For orders completed with Ealyx Pay, the merchant must keep the financial partner informed of any fulfilment updates, including:

  • When the order has been shipped
  • Any changes to the products or order details
  • Cancellations or returns

These updates can be provided through the financial partner’s back office, the ecommerce platform’s back office, or via the Ealyx APIs.

For purchases completed with other payment methods, the purchase order flow continues as normal with no additional steps related to Ealyx.

Trade-in Order​

Regardless of the payment method used at checkout, Ealyx manages the entire trade-in lifecycle independently. This includes:

  • Confirming the initial valuation
  • Coordinating item shipment or drop-off
  • Inspecting and approving/rejecting the item
  • Settling the payout (either to the lender or directly to the shopper)

All trade-ins appear in the Ealyx Back Office, giving merchants visibility into the overall progress and key milestones of each trade-in.

Payout and Financial Handling​

Ealyx supports two different post-purchase payout models:

Trade-in with Ealyx Pay​

The shopper receives the trade-in value immediately as a discount.
After inspection:

  • If accepted, Ealyx performs an early amortization with the financial partner using the approved trade-in amount.
  • If the valuation changes after inspection, the shopper is informed and can accept or reject the updated offer.
    • If the shopper accepts, Ealyx initiates an early amortization with the financial partner using the updated trade-in amount.
    • If the shopper declines, the item is returned free of charge and the shopper pays the full purchase amount, as if no trade-in had been applied.

The merchant does not handle any part of this financial process.

Basic Trade-in (Other Payment Method)​

If the shopper paid without Ealyx Pay (e.g., card, PayPal, COD), the trade-in operates as a post-purchase payout:

  • After the item is inspected and approved, Ealyx transfers the payout directly to the shopper’s bank account.
  • If the valuation changes after inspection, the shopper is informed and can choose to accept or reject the updated offer.
    • If the shopper accepts, Ealyx processes the payout based on the new valuation.
    • If the shopper declines, the item is returned to them free of charge and no payout is issued.

This model allows merchants to offer trade-in benefits even when the checkout does not use Ealyx Pay.

Last updated on by Jaume Benet