Shopper Journey Implementation
The Shopper Journey consists of multiple phases that guide customers from discovering trade-in options to completing their purchase. The journey has a common path for all integrations, followed by a bifurcation depending on which payment method you choose to support.
Integration Paths
Choose Your Integration
You can implement Ealyx Pay, Other Payment Methods, or both. Many merchants choose to offer both options to their customers.
| Path | What Happens | Customer Experience | Your Effort |
|---|---|---|---|
| Ealyx Pay | Ealyx processes the payment with trade-in discount applied instantly | Customer pays reduced price at checkout | Medium (webhook integration) |
| Other Methods | Your payment gateway processes full price, Ealyx sends cashback later | Customer pays full price, receives refund in 1-5 days | Low (API call after order) |
| Both | Customer chooses at checkout | Best of both worlds | Medium+ |
Documentation Structure
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Common Phases - Start here. Covers Phase 1 (Discovery) and Phase 2 (Valuation). Required for all integrations.
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Ealyx Pay Integration - Phase 3a + Phase 4. Implement this if you want Ealyx to process payments with instant discounts.
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Other Payment Methods - Phase 3b only. Implement this if you want to use your existing payment gateway with cashback.
Quick Start by Use Case
"I want the simplest integration" → Implement Common Phases + Other Methods
"I want instant discounts for customers" → Implement Common Phases + Ealyx Pay
"I want to offer customers a choice" → Implement Common Phases + Ealyx Pay + Other Methods